Making life accessible

Embark on a technology-driven journey that reshapes the landscape of access management! iLOQ is a pioneering technology company headquartered in Finland, renowned for its innovative smart-locking systems and comprehensive access management solutions. We aim to enhance security and convenience for buildings and facilities worldwide.  

iLOQ has successfully established operations in Finland, Sweden, Norway, Denmark, Poland, Germany, the Benelux, France, Spain, Canada, Singapore, US, Australia & New Zealand. As we continue on our path of growth, we are delighted to announce an opening for a highly motivated Inside Sales Manager in proximity to Sliedrecht, Netherlands, to join our team.

About the Role

Are you passionate about driving partner satisfaction and operational excellence? We are seeking an organised and proactive Inside Sales Manager to join our team. In this pivotal role, you will support our partner network, ensuring smooth operations, timely responses, and commercial follow-up. You’ll be the central contact for partner inquiries, coordinating with internal teams and contributing to sales, onboarding, reporting, and marketing activities.

Key Responsibilities

• Serve as the primary contact for partner inquiries regarding pricing, quotations, delivery schedules, product availability, and order status.
• Provide dedicated support for invoices, credit requests, order administration, price indications, quotations, customer returns, and partner pricing.
• Coordinate with Sales, Logistics, and Finance teams to resolve partner issues and ensure timely follow-up.
• Deliver commercial support to Platinum, Gold, and Authorised partners via email, Teams, calls, and other digital tools.
• Prepare and deliver monthly reports to Channel Managers and Country Managers.
• Support incentive programmes by tracking channel growth and NPS results.
• Conduct outbound sales calls and proactive follow-up.
• Maintain accurate records of partner interactions and requests.
• Support onboarding for new partners, providing documentation and guidance.
• Assist in preparing reports and dashboards to monitor partner service metrics.
• Identify opportunities to improve partner support processes and tools.
• Ensure compliance with company policies and procedures in all partner-related activities.
• Manage onboarding for API SDK partners, including agreements and documentation.
• Follow up on incoming leads (small to mid-sized), coordinating with Sales Managers.
• Participate in tenders, coordinating deliverables and documentation for partners and customers.
• Support the Marketing department with newsletters, training events, and content creation.

Key Focus Areas of the Role

• Partner satisfaction and relationship management
• Timely and effective communication with partners
• Efficient resolution of partner queries and issues
• Successful onboarding and support for new partners
• Accurate record-keeping and documentation
• Collaboration and coordination with internal teams
• Process improvement and innovation in partner support
• Adherence to company policies and compliance standards
• Preparation and delivery of timely reports and dashboards

Skills & Experience

• Proven experience in customer service, sales support, or administration (preferably B2B).
• Experience with quotations, pricing, order handling, and supporting sales activities.
• Strong organisational skills and attention to detail.
• Service-oriented mindset focused on partner satisfaction and responsiveness.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks and prioritise effectively in a fast-paced environment.
• Proficiency in Microsoft Office Suite and CRM systems (e.g., Microsoft Dynamics 365).
• Team player with a proactive approach to problem-solving.
• Experience working with channel partners or distributors and/or familiarity with pricing models is an asset.
• Fluency in English (additional languages are advantageous).